First of all, I would like to to thank you for providing us such a wonderful experience.
Everybody loved, not just you country but specially the marvellous people from Iran.
About the tour itself, it was perfect, ,your excellent English writing and availability, your itinerary, guides, buses and drivers.
A special word for the excellent job made by miss Marjan: besides the technical and professional efficiency, her kindness and availability really touched everybody.
The same applies to Mr. Nasser, though we spent much less days with him.
Just one remark about the Hotels:
The ones originally choosed, for Tabriz, Tehran, Abianeh and Shiraz were really fine, but unfortunately we can't say the same for the replacement ones in Isfahan and Yazd.
Besides the unfortunate sketch of pretending not having enough rooms on the eve of our arrival, to try to pack 3 and 4 people in each room:
- The Bus can't stop anywhere near the Hotel, so everybody has to carry the luggage along the whole street (luckily it had just stop rainimg)
- Some rooms don't have toilet seats, just the turkish stile hole-in-the-floor.
- Cockroaches roaming the rooms
Carvan Hotel :
The garden is nice, but we sleep in rooms, and these are simply unacceptable:
-Dirty linen, very old towels, degraded rooms with broken widows, broken beds, lights not working, etc etc.
Please don't ever send your clients again to such a place, or you'll be damaging an otherwise excellent sevice.
Anyway, all and all it has been an extraordinary tour, I will strongly recommend your agency to all my travel contacts here in my country, and obviously you can use us as a reference, or quote whatever you want from this email.
I wish you all the bes,t and if you ever need anything from Portugal just let me know,
32 pax Portuguese